"Communication a problem"

The only thing that lets the department down is reception and ability to communicate properly... I'm deaf I have problems with communication and don't use the telephone, there is no facility i can use effectively in order to make or cancel an appointments, so i have to rely on others to help me. Today i needed to cancel my appointment so my daughter attempted to telephone the department, we were trying from 10.20am until well past my appointment time of 11:10am the phone first of all was busy, then it rang out and no-one answered, then it rang out and after a couple of rings was picked up and either put down or cut off... You have no email facilities and no text facilities, Why? As a hospital you should be aware that there are people who cannot use the phone and make sure alternative methods of communication are available accordingly ...