"Everything was good except that my appointment was rearranged 2 times"

About: Telford referral and quality service (TRAQS)

(as the patient),

Everything was good except that my appointment was rearranged 2 times. This meant instead of having an appointment after work, I had to book time off work which isn’t very helpful when you are a teacher and have to re-plan your lessons.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Back596

Thank you for sharing your comments with the team.

I am sorry that the appointment booked with TRAQS was rebooked by the hospital. We do advise patients/callers that the appointments we book are subject to change if the consultant feels a different clinic or date is more appropriate and I am sure you can appreciate that althoug it is not always ideal for the patient this is unfortunately outside our control.

Thank you again for taking the time to tell us of your experience.

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