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I was impressed by the whole experience

Posted By Future690

"I was impressed by the whole experience"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was referred by the optician following routine eye test in early December. Contacted by TRAQS 4 days later – appointment made.

I was seen in the community Glaucoma Clinic which is quite local. After a comprehensive set of eye tests I was diagnosed with glaucoma and prescribed treatment which I was able to start that evening. I was given a full explanation of the condition + a booklet. I was impressed by the whole experience.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG 9 years ago
Helen Handy
TRAQS & CAB Co-Ordinator,
Telford and Wrekin CCG

Submitted on 20/02/2015 at 16:24
Published on Care Opinion at 16:55

Dear Future690

Thank you for sharing your positive feedback with the team.

I am pleased that the TRAQS team were able to arrange a prompt, local appointment and that you received a diagnosis and that treatment was started on the same day.

It is rewarding to hear from patients when they have received such a positive experience.

Thank you again for taking the time to respond to our request for feedback

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