"Excellent experience with TRAQS, poor with my GP"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

My experience with TRAQS was excellent, however with regard to a referral from my GP – I had to chase this myself and ask for an appointment, so I class my experience with my GP as very poor.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Opal354

Thank you for sharing your comments with the TRAQS team. I am pleased that you found the service we provide to be excellent.

Although I am disappointed to hear of your experience with relation to your referral from your GP was poor. I am sure that the practice manager would be happy to discuss your concerns with you if you would like to contact them?

Thank you again for providing feedback on your recent experience.

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