"Maddocks Physiotherapy and TRAQS"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

The doctor told me that she would make an urgent referral for me. I expected no contact until the new year but was very pleasantly surprised to be contacted by TAQS within a week. They gave me options and told me what would happen next. I then got a phone call from the Maddocks within a matter of days and the women I spoke to go me an appointment very quickly. She was also extremely helpful with directions to get there.

My appointment went very well. The therapist was experienced and very knowledgeable. She explained everything extremely well and gave me confidence that she could help with my problem. I have another appointment in a week’s time which is brilliant. They are very accommodating and I am impressed with their service. I did not have the same experience when I went to the PRH for physio a few years ago. Well done.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Imperial845

Thank you for sharing your positive experience with the TRAQS team.

I am pleased that TRAQS were able to contact you sooner than you had expected and this meant that you were able to receive physiotherapy treatment promptly.

The TRAQS team aim to process all Urgent referrals within 24 hrs (1 working day)

I hope that you are feeling the benefit of your treatment and we wish you well for the future.

Thank you again for taking the time to respond.

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