"Wonderful staff but lack of certain facilities on the Admissions Ward"

About: Pinderfields General Hospital

(as the patient),

I was admitted to the Admissions Ward in August 2008 with internal bleeding. It was a couple of days after the removal of my gall bladder in a private hospital. I had a very long uncomfortable wait in A & E & moved into the Admissions ward in the early hours. I was promptly seen & made comfortable. The blood match arrived & I heard the staff say there was nobody qualified to start the transfusion. At that moment I was scared, exhausted, but I heard where the blood was going to be stored. At 8am a member of staff qualified to start the transfusion came on duty & said he'd chase up my blood. I told him where it was stored, but when he checked it wasn't there. It was a couple of hours before the transfusion was started & the blood found.

The staff were very busy, so was the volume of patients, who seemed to be moved on to other wards at all times of day & night. There was no rest. The staff were wonderful, absolutely wonderful. I must admit to being a bit nervous as I had been a private patient & as we all know, they don't respond to emergencies, in fact the private hospital advised me to go to A & E. The only thing I could complain about was not many staff used the hand gel (except the Doctors) & the lack of toilets, showers & bathing facilities. The ward was thoroughly cleaned by friendly cleaning staff, but as there were only 3 toilets for about 28 patients (estimation), I found that disgusting. There was only 1 bath in use, with no shower head for hair washing.

There was a ridiculous shortage of wheelchairs, which I believe kept patients waiting far too long for tests (I missed a scan appointment through the lack of a wheelchair). There used to be many at the A & E entrance and I was told they were an untidy eyesore and got rid of by a Manager who thought they could manage with less.

Admission Ward best: the caring, friendly staff.

Admission Ward worst: lack of toilet/bathing facilities & hand gel use.

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Response from Patient Advice & Liaison Service, NHS Kirklees

We appreciate the positive comments made regarding the staff on the Admissions Unit at Pinderfields General Hospital. We note the experience occurred over 12 months ago and are pleased to report that a programme of improvements for toilet and washing facilities has now been put in place across the Trust.

With regards to your comments concerning a lack of wheelchairs, unfortunately due to these being persistently stolen they are now stored by the entrance to the Accident and Emergency department. They should generally be available upon request.

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