About: The Royal Liverpool University Hospital

i attended this hell hole with extreme pain, my gp was closed i have previously attended my gp with this pain prior to attending the a&e, his advice was if the pain become unbearable attend a&e. i sat for hours waiting only to be told this is a matter for your gp go home. i was left deflated and still in extreme pain! my visit has put me off attending this place ever again, this was the first visit i have ever made to this a&e and the way i was spoken down to i will never be attending again.

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you did not have a good experience in our Emergency Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.