"Unco-operative verging on uncaring"

About: Royal Preston Hospital

I complained about an operation. It was the wrong surgeon, chose the wrong foot, did the wrong operation - very badly. Received a reply in 3 days????? No! 4 months and nothing done without my pushing and insisting that it be redone correctly. It was - eventually.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. I am concerned to hear of yoru experience and would welcome the opportunity to discuss with you in more detail. If you would be happy to do so, can I ask you to please contact me on 01772 522793.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Royal Preston Hospital

We are extremely sorry to hear of your experience and would welcome the opportunity to discuss your concerns in more detail. If you would be happy to do so, can we ask you to please contact our Head of Patient Experience and Customer Care on 01772 522793.

  • {{helpful}} of {{total()}} people think this response is helpful