"Total hip replacement 12/2/15 Sanbourne Suite then..."
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
Posted by Tina Elkins
Firstly, on the whole the care I received was excellent, unfortunately the failings were worrying. On 2 separate occasions ( 1 on ward 7, and 1 on Derwent) staff member (possibly HCA) opened the door without waiting for the 'ok', whilst I was receiving personal care, I think you must agree this is unacceptable. On his rounds, the consultant pulled the sheet out from under my operated leg, thus twisting the leg....painful! Whilst I was being transferred to a trolley to be moved to The Derwent, one of the staff (HCA?)pulled the sheet from beneath the operated leg twisting the leg, and causing unnecessary pain, she then proceeded to apply pressure to the actual wound site in order to 'log roll' me, again v painful, she was reminded yet again that that was the operation site. However, once I was placed onto the trolley the same staff member proceeded to put my bags on the operation site, despite me removing them, and being reminded yet again, by the porter this time, where the operations site was. On the Sunday, I was assisted into the shower by a nurse. The shower curtain does not keep the water in the shower stall, so the floor was v wet.(the nurse did place a towel on the floor for safety) I finished my shower and completed as much as much as I safely could, called for the nurse, who I assumed would be close by to assist, but there was no answer. I was left in a predicament: I could not leave the bath room with wet feet, could not put my foot wear on alone, and was reluctant to use the red cord a this was not an emergency, I felt very vulnerable and almost naked except for t shirt and a small towel which I managed to tie around my waist. After a few more minutes, another nurse came by and assisted with the completion of my care. As I said previously, the majority of the care I received was outstanding, and the theatre and ward staff, everybody I have dealt with have been helpful, pleasant and efficient. But as you can see from my review, I was very disappointed and upset by these events.