"act fast on a stroke ( not)"

My grandma is still in the observation ward 17-2-15. We brought her in on Saturday 14-2-15 as she was slurring her words and wasn't making much sense. As we keep getting told act quick the more the person you save. we acted quick however hospital are still not. They mixed her notes up when she first came in with another lady with a similar name very dangerous. She suffered another complication while waiting to be admitted( which still hasn't been dealt with. She was meant to go for an MRI scan but machine was broke but we were a sure today she would have it. Went in tonight and was told maybe tomorrow. My grandma is slowly deteriorating before our eyes and I'm afraid to say I don't think she will recover from this. I think what was my grandma has gone. Had this hospital acted fast as we did. She may not be as bad now. we still are waiting also for her to go on the stroke ward but still no beds. The nurses seem nice enough but they arnt the doctors they just do as they are told. This hospital deserves the bad reputation it's got I'm utterly heartbroken