"No gowns to change into"

About: Victoria Hospital / Urology

(as a friend),

I took my friend to A&E Victoria Hospital Kirkcaldy, where she was seen by the triage nurse, then on to the ward to see the doctor. She was told to get on the bed and they would get her a gown to change into. Then the nurse came back to say there are no gowns, which I find it terrible a hospital that size no gowns. 4 and a half hours later, after being seen by the doctor, she asked if she wanted some painkillers to which she said no, then the doctor offered her paracetemol, to which we waited for them to come back and say we don't have any. It's pathetic. Is nobody doing stock control?

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Queen Bee

Thank you for taking the time to tell us about the issues your friend recently experienced in hospital. I have checked this out and have been assured that we have ample stock of both gowns and paracetamol.

On ocassions where wards and departments run short, there are mechanisms in place to get additional stock. It sounds like the member of staff involved at the time was unaware of this and I am sorry that this left you feeling concerned about our stock levels.

What we can do is remind staff of the mechanisms in place to get additional stock in the event it is required.

Thank you for bringing this to our attention

Louise Ewing

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