My son was Sectioned recently on a Section 2, where a Patient is usually kept for 28 days. He had been creating havoc in the Community and it took a massive amount of work by myself and the Community Mental Health Team to get him admitted to hospital, he was way too ill to be admitted as a Voluntary Patient. He was kept in a Triage Ward and never found a bed on an actual Ward, had his property stolen, was given no Counselling or Therapy. He was Medicated quickly, that does not surprise me, I am sure the could not care less Staff, with an attitude of...It never happened on my shift... wanted peace and quiet. He was given Meds for 13 days and because the last couple of days he said what the Staff wanted him to say, the old...I have more insight into my condition, now...he was allowed home with no keys to his flat, no bus fare, in fact no money of any kind, to a flat he has wrecked and is too distressed to stay in, moreover, he cannot deal with his personal affairs or money. I was made his nearest relative, which in Mental Health terms gives a Family Member some rights. I was informed of nothing, regarding his past, present or future Care, I should have been informed 7 days before his discharge, that he was being discharged, not a word, from anyone! Can you imagine the Public out cry, if a Cancer Patient was treated in this way. My son managed to find his way home and is now Mentally unwell again and making his poor neighbours lives a misery. I hope next time he has to go into hospital, he is sent somewhere where he is actually cared for and treated like a human being. When one makes a complaint, lies are told and one department blames another, so what is the point!

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Response from The Lambeth Hospital

We are sorry to hear about your concerns and your sons poor experience using our Triage Unit at Lambeth Hospital. I have discussed this post with the Ward Manager who is also disappointed as he feels the Triage Unit strives for the highest standards of care and treatment at all times. In order to understand what went wrong on this occasion he would like to offer you a meeting with him so he can explore this in more detail. I am happy to facilitate this or you can liaise directly with him. my contact details are: Bill Berry Patient Experience Manager/Patient Advice Liaison Service Manager South London and Maudsley NhS Foundation Trust Maudsley Hospital London SE5 8AZ Bill.berry@slam.nhs.uk M: 07825180472 Contact details for Ward Manager Triage Unit Jose Ariff Jose.Ariff@slam.nhs.uk 0203 2286281 I hope you will take up the opportunity of a meeting and we will use this as learning experience and if we have fallen short of the high standards we set we will look make improvements. Best wishes Bill Berry Londo

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