"My father was admitted in January for a week for a..."

About: Queen's Hospital (Romford)

My father was admitted in January for a week for a stroke. The service we had received from the consultants was appalling. One of the days I was there a consultant stood outside my father's room and spoke quite loudly to the junior apprentice that there would be a language barrier!! He did not even attempt to speak to my father or myself regarding his condition. I found this extremely insulting and ignorant as we are in 2015!! They saw I had heard them and quickly walked off; I walked after them and told them that my father is hard of hearing and can speak English as he has been in this country for 55 years!! During that week my father had another minor stroke whilst he was in the hospital and I quickly requested to see a consultant / doctor. A young lady came over and (whom I had not seen before) said it is normal!! I told her that I had been at my father's side and had not left him alone at any point and all of a sudden his face drooped dramatically and was slurring his words all of sudden, she made it sound as though it was making this up!! Even the occupational therapist told the consultant that it was not normal of my father to be like that!! As for the cleaning lady, extremely stroppy and rude. Mopped the floor with a very wet mop (health and safety hazard) and kept interrupting my father's rest. The occupational therapists, physiotheraptis, nurses and catering staff were amazing; they genuinely cared about his wellbeing. I was not happy with the care my father had received considering we are ethnic

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Response from Queen's Hospital

Thank you for leaving your feedback on NHS Choices. I am deeply concerned by a lot of what you say. The way you and your father were spoken to and the communication between staff in our hospital is simply not acceptable. I am really keen to investigate this, we expect our staff to be clear, open, honest and compassionate and it sounds like we let you down on this occasion. I am keen to investigate this as a matter of urgency. In order to do so I will need more information. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk and I will look into this. I am pleased that some of our staff impressed you but I am disappointed some of them seem to have fallen some way short of this standard, which is what we expect from all our staff. Yours sincerely, Nadeem Moghal Medical Director

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