"Gynaecology Outpatients"

About: Wansbeck Hospital

In previous visits I have always been dealt with respect and compassion by the consultant. However on my last appointment I was seen by an F2 who could do with some work on her communication skills. She quite clearly hadn't read my notes and kept offering me treatment that I had already undergone, namely a mirena IUD and endrometrial ablation (both with poor results). She suggested that the pain that I was in might not be as bad as I suggested. As soon as I got home I made a private appointment to see a consultant the following week.

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Responses

Response from Wansbeck Hospital

Dear Madam, I am so sorry to hear this. Many thanks for bringing it to our attention. We'd be keen to work with this member of staff, in order to understand a little more about what happened that day and support her to have better conversations with patients in the future. Unfortunately we can't follow this up as we would like whilst your post remains anonymous ? Would you mind getting in touch with me privately, my email is annie.laverty@nhct.nhs.uk ? Apologies once again, Annie

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