"Accident and Emergency Triage"
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
Posted by Anonymous
Due to a prolapse I was taken to UHND Accident & Emergency on a trolley (as was unable to sit) but was then walked in to reception by ambulance crew who booked me in. When receptionist was told I was unable to sit they responded that I would have to stand. After about 30mins this caused incontinence for which I was taken to the shower room - note; it seems to have no vents and thus the window was open. Here I was badgered by a foreign nurse/registrar who could only speak broken English. My trousers needed destroying, but they didn't seem able to comprehend and initially kept trying to take my coat before escorting me back to the A&E reception where I was positioned by them next to the main entrance. They then headed off before returning and saying 'No, you sit' at pointed at a chair, at which point I shouted at them about being repeatedly told I could not sit and they then disappeared. Soon after, I was dealt with by the 'on the ward' nursing staff (one of which who had gone to find the sister to complain about the situation after discovering I was in the shower room but have not been through triage yet). 'On the ward' staff and those manning the food/tea trolley were excellent but if I had a choice, I would have gone to the RVI's A&E unit.