"Clinical Decisions Unit"

About: University Hospital Of North Durham

An efficient operation with a good atmosphere and excellent staff who fall over themselves to be helpful. It is thus a real shame that A&E Triage at this hospital is such a complete shambolic mess that I am unable to recommend people use them (the A&E Triage Management Team should be sent to the RVI to see how to run an acceptable to good operation regardless of demand. I am guessing they are of the type who never leave their office, get in management consultants, but then feed the consultants a load of duff information because they have no idea what is going on 'down on the floor' as they do not 'manage' daily operations).

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to both the Clinical Decisions Unit (CDU) and A&E at the University Hospital of North Durham I am very sorry to hear that you were unhappy with your experience in A&E on this occasion and we will make sure your feedback is passed to the Matron to discuss with the staff in the department. I will however make sure your appreciation of the CDU is also passed on the Matron for that Unit to share with the staff for you. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774