"ENT staff and ward F4"

About: Royal Bolton Hospital

I have recently had a short stay on f4 needing treatment to an abscess, I can not fault the staff from meeting them in A&E to being discharged. After being seen in triage and refered to ENT I then met 2 of there doctors/consultants who were both very understanding of how much pain I was is, they were extremely clear with regards to what treatment I needed and made sure I understood that I needed to be admitted and moved to F4. On arriving on the ward I was seen to straight away and booked in by 2of there student nurses who were very thorough and professional from blue team, I started treatment straight away and made feel comfortable, the ward was clean and staff were pleasant at all times, which is a comfort when your distressed and in pain. I then needed a general to have my abscess drained again the staff were great in theatre who were very funny but professional and made me relax after a few tears, again can not be faulted. I was discharged the day after given the relevant paper work and medicines explained. I have since had to go back today to have it drained again which I knew might happen, this time with a local but because I was met by the same 2 doctors as 1st time it wasn't that daunting and I felt more at ease as I felt they knew my case. I am 100% happy with all the treatment I have been given by every member of staff I met. I have still to go back in to have further surgery but not as worried as I have been previously whilst awaiting past operations.

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Responses

Response from Royal Bolton Hospital

A large number of staff can be involved in the care of just one patient, and it is good to know that in your experience all went well. Thank you for posting this and we wish you well in your further treatment.

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