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My treatment was excellent but they didn't phone me back

Posted By Bit945

"My treatment was excellent but they didn't phone me back"

About: University College Hospital / Gastroenterology

(as the patient),

I had a colonoscopy at the UCLH earlier this month. The treatment I had was excellent.

The only complaint I have is before attending I left two messages on the answer phone and was never phoned back.

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Responses

Response from Chris Dann, Assistant General Manager Gastrointestinal Services Division, Gastroenterology Department, UCH 14 years ago
Chris Dann
Assistant General Manager Gastrointestinal Services Division,
Gastroenterology Department, UCH

Submitted on 26/08/2009 at 10:19
Published on Care Opinion at 01:00

I am pleased that to read that the treatment you recently received was excellent.

Unfortunately, it is not clear from your feedback exactly which department you called prior to your colonoscopy.

I will send your comments to the Department that are responsible for booking Endoscopy procedures and also to the Administration Manager, so your comments can be passed to the relevant Medical Personal Assistants.

Thanks for your feedback.

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