"I am very pleased with the continence service"

About: Rotherham PCT / Continence service

(as the patient),

My problem is that I cannot pass urine normally and have to use catheters three times a day. Recently I was unable to get my catheters from my GP. I have to ring prescription services. The girls are very polite and friendly and also when I ring for a script they always ask if I have had or got any problems with my condition e.g. any infections etc. I never got asked this when I rang my GP. I can ring up one day and the day after I have my script. I am very pleased with this service.

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

Thank you for taking the time to tell us about your experiences, and for your positive comments about the continence service.

I am glad that the recent changes have improved the service for you.

Your comments will be passed to the incontinence service staff.

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