"Standards of care"

About: Pinderfields General Hospital / Maternity care

(as the patient),

After waiting an hour for a midwife to turn up to drop in to complete a stretch and sweep, a very flustered but lovely midwife arrived at Sunbeam Childrens Centre.

She had no real explanation for the lateness except staff illness and didn't seem to appreciate my asking why it takes from 9am to 3pm to arrange cover or communicate the issue.

After consultation I was advised to take my bottom half off, in this tiny room, with the audience of midwife, student midwife and partner, no curtain, no table, no locking door and lay on a 3 seater leather sofa for the procedure, my partner had to ask for the sofa to be covered to minimise infection risk to be told it's fine we do these at home on your sofa! Maybe so but a grotty sofa in a children's centre room is very different, might I add with a big gap in the blind, as the midwife knelt down by the sofa to complete the procedure.

So although the midwife was lovely the standard of service in wakefield is appalling and we were shocked by the standards that seem to have become the norm.

There was no consideration of dignity or respect and cleanliness not high on the agenda.

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Response from Paul Jepson, Patient Liaison Manager, Mid Yorkshire Hospitals NHS Trust

Gill Pownall, Head of Midwifery, writes:

Dear Magstar

Thank you for taking the time to feedback on our services and highlighting your concerns regarding your examination. Whilst I am pleased the midwife was lovely, I apologise for her lack of apreciation of your privacy and dignity needs. Your comments have been passed to all the Community Midwives and the Matron for the service to ensure we improve the care provided. We strive to provide a quality servicew with compassionate care and clearly for you this has not happened. Please accept my apologies and assurance that we will address your concerns.

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