"Excellent care"

About: Kent & Canterbury Hospital

My 91 year old mum was recently taken into Marlowe Ward, she has numerous health problems amongst them being Kidney failure, I could not be more happy with the care she received, the staff seemed very knowledgeable, even though mums pill box seemed to have gone missing, mum knew she had 8 tablets in the morning + others through the day, the Sister in charge checked her notes and confirmed they had indeed got all the information for the tablets my mum had described. The staff were excellent in keeping us informed of mum's progress up to and including mum's discharge, I took the original call in the morning saying mum would be discharged as soon as transport could be arranged, various calls were received during the day with an update including a call about 5pm saying that the transport was due shortly & they had phoned mum's carers to let them know to visit her on or just after 6.30 for her evening visit, I have just received a call at 7.15pm to say mum is 'on her way' this is not really good enough, they have had all day to plan this, I have had to phone the carers myself & luckily they can get someone to my mum at 8.30. Had I been notified of a problem , although I live some 20 miles away & work I could probably have arranged to collect her myself

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you very much for providing us with feedback about your mother's care on Markowe ward. I am so glad we were able to care for her so well, the team on Marlowe will really appreciate your kind words.

I have noted the comments you have made about transport service. May apologise for the delays, we are reliant on an external provider of transport services and unfortunately we often experience delays. We are trying to work with the provider to improve the service they are providing to our patients.

I hope your mother is recovering well.

  • {{helpful}} of {{total()}} people think this response is helpful