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Unable to get an appointment

Story from nhs.uk

"Unable to get an appointment"

About: Queen's Hospital (Romford)

I was referred to the Urology department early December 2014, offered an appointment in January which was then cancelled due to consultant being on annual leave. Despite phone calls to the department I have not been re-issued an appointment as 'there are no new clinic dates yet'. Suffering for four months so far with no help from this hospital at all and not able to be referred anywhere else. Contacted PALS service and heard nothing for two weeks now.

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Responses

Response from Queen's Hospital 9 years ago
Queen's Hospital

Submitted on 20/03/2015 at 15:28
Published on nhs.uk on 21/03/2015 at 00:01

I am concerned by your comment and I am disappointed that you still have not been re-issued with an appointment and have not heard from PALS. I would urge you to contact them again so I can investigate. Please email them and mark this as for the urgent attention of Sarah Tedford, and I will follow up. I can only apologise that no one has been in touch. Their contact details are 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Sarah Tedford Chief Operating Officer

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