"A & E totally disgusting place"

About: Doncaster Royal Infirmary

Had to take my grandson into a&e on Sat pm on advice of out of hours doctor - we had to wait for over 4 hours - he was quite poorly but then again they were very busy. It was filthy everywhere - the toys in the waiting area were disgusting - it is no wonder germs spread the way they do - in my opinion they should be thrown away and if parents want their children to play with toys they should take their own. It was boiling hot and surely thats how germs spread ?? My grandson then had an accident on the chair his mum and myself tried our best to clean it up - we did ask someone to clean it - she brought a cloth that was filthy sprayed a little of what I presume was disinfectant - but didn't smell like it wiped over it and left. We looked in amazement. We tried again to clean it ourselves. We were eventually admitted to childrens ward and then transferred to Sheffield Childrens Hosptial at 4 am in the morning - and may I say they are wonderful - the cleanliness is spot on and anything you ask of them is never too much trouble I hope and pray we never have to go in DRI again

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Response from Doncaster Royal Infirmary

We are sorry to hear that your experience at our hospital did not meet your expectations. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk

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