"The staff go above and beyond"

About: Royal Bournemouth General Hospital / General surgery

(as the patient),

I visited the Royal Bournemouth Hospital for a colonoscopy examination as a day patient.

All the staff were amazing - super friendly, very efficient, explained everything - and sandwiches and coffee afterwards as well. I can't give them enough praise.

I know you read some negative feedback, but truly, having lived in Canada where you pay for medication and wait times are very long, we have nothing to complain about here in the UK. The staff go above and beyond.

Remember, always treat people as you expect to be treated yourself, and be patient, the Endoscopy Department had so many people to see, that's a lot of insides to be explored, so it takes time!

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Mr - Gary

What a pleasure it is to know that you have taken the time to praise the staff in the Endoscopy suite, as they work so hard and as you note see a lot of patients. They will be delighted to read your posting, which I will share with them today. On their behalf please may I thank you for your kind works and wish you well for the future.

Kind Regards

Sue

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