"Received full and well measured atention"
About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France Accident & Emergency EH16 4SA Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by Mungo (as ),
My wife fainted in Edinburgh and in hitting the pavement damaged various parts of her body. The first person on the scene was off duty Consultant from A&E who attended to her condition and called an ambulance to take her to the Royal Infirmary.
Firstly the ambulance crew were superb and despite some concerns about her condition, they provided both care in the ambulance but also made sure we were booked in timeously and I was kept fully informed throughout.
Saturday night, with the Rugby in town, meant it was very busy and some delays were inevitable. However she was seen very quickly and each member of staff who attended to each stage of the process was very calm, reassuring and professional. We only saw the individuals, but their systems seemed to ensure that each member of the team was well coordinated and was working together.
The treatment was exceptional and the doctor with his overseeing colleague were again both calm and reassuring - just what was needed.
It has to be stressed, that they seemed to be very busy with Police accompanying several 'patients' but we never felt at any time that our more minor injuries were receiving anything less than full and well measured attention.
Despite not having anyone's names, we really would like the team to know how much we appreciated their care and their approach to the issues.