"staff attitude"

About: Bishop Auckland Hospital

Visited urgent care on the advice of a 111 nurse and had an appointment I thought to see a doctor, however I was called through by a nurse and I hesitated for a moment till my daughter caught up only to hear the nurse say "come on hurry along I have plenty of other patients to see". Not the attitude I expect to receive from a so-called professional and, quite frankly, I wish I had responded that I wouldn't bother wasting her time. It was a complete waste of my time as her advice was to go and see my own GP which I had been unable to do in the week prior to my visit to the urgent care dept. Maybe she would have been more respectful if I had a life threatening problem. Not impressed.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Clinical Service Manager to discuss with the staff in the department. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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