"Fantastic Team Work"

About: Royal Bournemouth General Hospital

My daughter is at AUB living away from home friends and family. She was trodden all over as she's of slight build, at a function last night at the old fire station. She could barely walk on her ankle so went to a&e in a taxi this morning around 0600am. She was seen and treated and x rayed all within 2.5 hrs.... how fantastic is that! Well done everyone who works for the NHS at Bournemouth. As a very worried mother living almost 160 miles away I was so happy that she went to your hospital to get sorted. I myself have worked for the NHS for over ten years now and I know just how stretched you guys are ... all I can say is thank you all for your amazing help and teamwork. I’m sick and tired of people slagging off the NHS and hospitals, may I suggest to them that they go and live abroad and start paying for private health care, then we'll see if they moan about the wonderful and caring NHS team. Bournemouth hospital ever inwards and upwards ... thank you so much for looking after my almost 19 year old daughter xxxx

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

Thank you for taking the time to share your daughters experience of our Emergency Department.

I am pleased that she was seen and treated promptly. I will pass on your kind comments to the Emergency team.

Kind regards

Sue Mellor

Head of Patient Engagement

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