"ENT appointment"

About: Huddersfield Royal Infirmary / Ear, Nose and Throat

(as the patient),

After half an hour of waiting the nurse dressed in pale blue came out of the consulting room and announced that the clinic was running three quarters of an hour late because of a difficult patient. I do not feel it is appropriate to use this term.

When I was finally see after a further hours wait, the room was dirty, the consultant did not really engage in discussion or want to answer my questions. He dismissed my concern about catching an infection on my previous visit. He did not wash his hands either before or after examining me and when questioned dismissed my concern by saying he uses disposable instruments. The state of the cabinet and particularly the bin tell their own story about hygiene.

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Responses

Response from Linda Thomas, Calderdale and Huddersfield NHS Foundation Trust

We are really sorry to hear of your disappointing experience, which is not what we expect to hear. We are really grateful to you for providing feedback which will be fed back to the division.

However, we are unable to address the specific issues you raise with the limited information we can obtain from this site. If you would like us to investigate the concerns you raise on your behalf, please contact our Patient Advice and Complaints Service on 0800 013 0018, 01484 342825, or by email to patientadvice@cht.nhs.uk.

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Update posted by twood (the patient)

Happy to supply further information, what would you like to know?

Response from Linda Thomas, Calderdale and Huddersfield NHS Foundation Trust

I am sorry, we cannot take the information via this website.

If you would like to either phone our Patient Advice and Complaint Service on one of the numbers above they will be pleased to take the details, or if you prefer to email them, then please provide them with your full personal details, dates of appointments, and full details of the issues you would like investigating. Thank you.

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Update posted by twood (the patient)

Need to ask, why not?

Response from Linda Thomas, Calderdale and Huddersfield NHS Foundation Trust

It would mean you having to post your personal details which would be available to the public, and whilst I respond to comments on this site, I am not the appropriate person to respond to your comments.

Our Patient Advice and Complaints are there for the purpose of ensuring your concerns are responded to appropriately. Thank you.

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Update posted by twood (the patient)

Thank you for your prompt response. I did consider writing to the Complaints department but as it was not directly about my care I felt this forum was more appropriate.

My concern was about how staff refer to patients and blame them for the clinic running late as well as the lack of hygiene. I am now on treatment for an ear infection.

It is a shame that I have to raise this as a formal complaint as it was not my intention to complain.