"Terrible Treatment"

About: Bmi - The Clementine Churchill Hospital

The receptionists were so rude once they realised I was under NHS. They treated me like I was a liability and were extremely unhelpful about booking appointments. No one deserves to be talked to or treated that way.

Story from NHS Choices

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Responses

Response from Bmi - The Clementine Churchill Hospital

We are really sorry to hear that your experience at BMI Clementine Churchill Hospital has not been a pleasant one, in particular the experience you received from some of the staff members. We would like to discuss this further with you as we like to where possible try to get patient involvement in developing and improving our services, if you would like to discuss this further, please contact us on 0208 872 3842. Kind regards Claire Armstrong Process and Business Development Manager