About: Bishop Auckland Hospital

From the initial discussion with the nurse to explain the procedure following a failed screen the staff could not have been more caring and professional. The initial contact was followed quickly and seamlessly at the hospital with nurses and the consultant putting me at my ease in what is a quite stressful situation. The explanation after the procedure was clear and thorough and was followed up by a phone call the next day to check that everything was alright. How good is that ? The whole process was simply the NHS at its best and the staff a credit to Bishop Auckland Hospital.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Endoscopy Unit at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matgron to pass on to the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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