About: Dorset County Hospital

For two Mondays in succession, my wife (88 years old) has suffered falls and been taken to A & E by the paramedics. The quality of care that she received could not have been surpassed. So we had to wait awhile, but perfectly understandable, as there were quite a few patients there - and some with much more serious injuries than my wife. However, she was seen quite quickly and the preliminaries, ECG, etc, were soon brought into play. On both occasions the Nurses were very sympathetic and understanding, and the Doctors extremely caring and helpful. She was given the appropriate treatment, and allowed to go home. Thanks too, to the receptionists who were so helpful in helping me to find a spot for me to park my car (the disabled bays - I have a badge) were full. I cannot praise the staff of A & E highly enough - even though they are extremely busy they find the time and courtesy to treat their patients with the appropriate care and attention.

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Response from Dorset County Hospital

Thank you for taking the time to provide such lovely feedback on the care received by your wife from all the staff you encountered. I will make sure the Emergency Department team hear how much you appreciated the care and treatment for your wife and also that they took the time to care for you as well. Sometimes the Emergency department staff work under pressure by the very nature of the work they do and so it is lovely to read that despite how busy the teams were they remained caring, sympathetic, courteous and helpful. I hope your wife is recovering well and once again thank you for your kind feedback. Best wishes, Alison Tong, Director of Nursing, Dorset County Hospital

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