"Shortfall"

About: Royal Brompton Hospital

My mum was wrongly diagnosed with pulmonary fibrosis at a different hospital. Royal Brompton consultant came up with a different more acceptable diagnosis which they said can be stabilised with right medication. But almost a year on they still haven't come up with medicines. Mum is still suffering. At the last follow up appt on the 5th of January, we were told mum should see a cardiologist, and the Doctor we saw was going to refer her to the same hospital. So far all very good. The staff was and always have been brilliant and very helpful. But almost six weeks on and after numerous phone calls and an email later we still haven't heard from the cardio department and get sent from pillar to post. Very annoying. Even my GP have written to them. Having said that the whole team of nurses in the lung department, where mum had stay last year was absolutely fantastic. They could not have been more helpful. When we go for follow ups, everyone is woderfully helpful and kind. But unfortunately there seems to be some breakdown of communications somewhere along the line and patient like my mum suffers. Very sad from such an acclaimed hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Brompton Hospital

It is good to hear that your family has experienced excellent nursing care at Royal Brompton but disappointing that you feel communication between departments has not been to the same high standard. We are eager to ensure the situation is resolved and would therefore ask you to contact our patient advice and liaison service (PALS)so they can liaise on your behalf with the clinical teams involved in your mum’s care. You can contact PALS by telephone on 020 7349 7715 between 9am and 4pm on weekdays or email to pals@rbht.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful