"Ward C5 Team were amazing"

About: Royal Blackburn Hospital

I wish to thank the amazing team on Ward C5 who cared for my mother during the last week of her life. My family could not have expected a higher level of care and compassion at any hospital in the UK. The difference they made to my mothers final days and to the family in this very difficult time cannot be expressed in words. Many thanks to you all Lesley Wood (Shorrock)

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Responses

Response from Royal Blackburn Hospital

Dear Lesley Many condolences on the loss of your mother, and thankyou for your feedback on your experience of our ward C5 at Royal Blackburn Hospital, especially when your loss is so recent. Thank-you for taking the time to do so. I have passed on your comment to the sister and team on the ward who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care, and touched that you mention their care and compassion. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks for commenting and again condolences to you and your family Wendy Stobbs, Senior Patient Experience Facilitator

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