"Opthalmic - Appointments"

Twice I have been to the emergency clinic at Lexden road, On both occasions the consultants have seen me with in an hour of the appointment time. On both occasions they have asked for me to come back within 2 weeks, both times I asked if this needed to be booked while I am there, both times they said they would contact me by letter I never received an appointment so had to ring up and book a new appointment, When asked why no letter has been sent the bottom line is they have no spare slots to book appointments and I therefore have to phone in and take an emergency slot. The appointment was booked and they said they would send out a letter first class, I asked for it to be emailed to me and they said they did not have the facility, I wonder how much is waster on post each year. The sadder thing is this review has the facility to email me......What a waste