"Outstanding"

About: Hereford County Hospital

I was admitted by ambulance on a Friday night just before midnight very recently; the first responder and ambulance crew were very efficient from what I can recall and what my wife has told me. At the hospital I was seen and assessed incredibly quickly with efficiency whilst having my dignity left intact. It is the first time I have been called sir in a long time! The Doctor I saw and the nurse that looked after me were outstanding and I thank them very much. I was referred to a TIA (mini stroke) clinic and saw the Consultant a week later - if ever there was a prime example of one of the best, he is it. I was also impressed with the nurse in the clinic who weighed me and took my blood pressure and the usual tests. The Consultant, though he felt I did not have a TIA but perhaps something else to do with another medical condition I have, referred me for immediate tests. Having spoken with my GP since then he has confirmed that the Consultant is indeed excellent and leaves no stone unturned. Thank you to the team at Hereford County Hospital and to the ambulance crew and first responder.

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Responses

Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your kind comments in respect of the A/E Department. Ambulance Service and follow up treatment received when you attended here recently. We will ensure that all the departments mentioned in your comments will receive a copy in order that they can share with their staff. We trust that you are now on the road to a good recovery. Patient Experience Team

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