TRAQS were very quick to contact me and arrange an appropriate appointment. Unfortunately this has had to be changed once but again was done quite efficiently. A few days before the appointment calls were made to my phone which I missed. When I rang back the automation told me to press 2 which sent me into a loop of the same message. When I tried pressing 1 (if I “ knew the number” which I did not) it automatically confirmed the appointment. This meant I rang a number 5 times before the appointment was confirmed whereas it should’ve said “press 1 to confirm appointment” and this would have saved me a lot of time + frustration. At the hospital, the staff were friendly and helpful.
"Automated message"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / Ear, Nose and Throat The Princess Royal Hospital Ear, Nose and Throat TF1 6TF
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