About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / Ear, Nose and Throat The Princess Royal Hospital Ear, Nose and Throat TF1 6TF
Posted by Question499 (as ),
TRAQS were very quick to contact me and arrange an appropriate appointment. Unfortunately this has had to be changed once but again was done quite efficiently. A few days before the appointment calls were made to my phone which I missed. When I rang back the automation told me to press 2 which sent me into a loop of the same message. When I tried pressing 1 (if I “ knew the number” which I did not) it automatically confirmed the appointment. This meant I rang a number 5 times before the appointment was confirmed whereas it should’ve said “press 1 to confirm appointment” and this would have saved me a lot of time + frustration. At the hospital, the staff were friendly and helpful.