"Shocking A&E Visit"

About: Tameside General Hospital / Accident and emergency

(as the patient),

During a visit to Tameside A&E over an infection, I was first told by the A&E Reg on site that I would need IV antibiotics overnight. Being a clinical professional I stated this was not the case and Oral antibiotics were needed. Having refused the insertion of a cannula given its uneccessary use - I overheard nursing staff stating 'he's being awkward and refusing the cannula'. I was not being awkward but expressing my wish not to have a cannula and challenged the clinical judgement as to why it was required. This was highly unprofessional of the nursing staff - to which the NMC will be contacted.

With regards the A&E Dr I was seen by - he called for a member of the Ortho team to assess my infection - their advice and comments were as follows: 'you need a course of oral antibiotics which should help clear it up, and a visit to the GP to arrange for a referral, I dont know why you were advised IV antibiotics'. Not only did the original Dr not answer my question surrounding clinical judgement, but wanted to pursue a course of treatment not necessary, as proven by the specialty Dr. Absolute shambles of a visit but all credit must go to the young Reg from Ortho who saw me over the issue.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept my sincere apologies this is certainly not the Trust values and behaviours, we would expect from our staff. I am concerned about this and would like to investigate further. If you would like this to happen please can you contact Helen Howard Matron Patient Experience 0n 0161 922 4652 or email

Helen.Howard@tgh.nhs.uk

Many thanks

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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