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The whole experience was excellent

Posted By Sun656

"The whole experience was excellent"

About: Crosshouse Hospital / Dermatology

(as the patient),

This was my second appointment at clinic, on both occasions the nurses and doctors have been so professional and caring they really put me at my ease. The whole experience was excellent.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/02/2015 at 15:27
Published on Care Opinion at 15:52

picture of Eunice Goodwin

Dear Sun656,

Thank you very much for letting us know about your good experiences at the Dermatology clinic. It will be a pleasure to pass this to the team.

Best wishes,

Eunice

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Response from Skin Conditions Campaign Scotland 9 years ago
Skin Conditions Campaign Scotland

Submitted on 24/02/2015 at 09:57
Published on Care Opinion at 15:16

Dear Sun656

Skin Conditions Campaign Scotland thanks you for speaking out about the care you experienced at the Dermatology clinic at Crosshouse Hospital.

More patients must speak out if they wish to retain the highest quality, specialist and effective dermatology care they need within NHS hospitals in Scotland.

Thank you

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