"Poor Communication/Follow-up"

About: Queen Elizabeth Hospital (Gateshead)

Recently went into the Surgery Centre as a day case. Could not really fault the staff prior, during or after the operation. I was told by the Consultant that they may or not fix the tear in my hip dependant upon what they found when they went in. I reacted badly to the anaesthetic so was kept in overnight. I did not see the Consultant after the operation no-one explained what actually had happened during the op. I managed to grab hold of my notes prior to being discharged and took a photo so I could google what was written and whether or not the tear had been repaired! A day after the op I noticed the skin around the dressing was starting to become inflamed and irritated. I called the surgery centre as I had been told and was informed that I had to leave the dressing on until the stitches dissolved. After another day I could not bear the itch as the irritation had become worse and the skin had started to blister. Concerned that the wound could become infected I went to the walk-in centre. A nurse there changed the dressing, (taking half my skin off in the process as it was so damaged) and mentioned that a lot of people had reactions to the dressing - well why use them in the first place? At my 1st follow up I mentioned all this to the nurse so then told me that my stitches were not dissolvable at all!! Unable to ask to consultant what had actually happened during op as he came in and quickly left when nurse needed to take stitches out. At next follow up consultant was not available so saw another of the team, when I asked him what had happened had to refer to notes and did not appear sure of the exact procedure. In this day and age keeping the patient informed is really important and I feel this is an area in which the hospital falls down.

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Response from Queen Elizabeth Hospital

We're so sorry to hear that you have had a bad experience at the QE. We'd be keen to understand what's gone wrong, and how we might be able to learn from this. If you'd be interested in telling us more about your experience please contact our PALS (Patient Advice and Liaison Service) on 0800 953 0667 or pals@ghnt.nhs.uk

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