"review in response to a previous one"

About: Wansbeck Hospital

I wrote a review on here regarding my mother's care on ward 9 earlier in the week. I thought it only right to write this response. I was contacted very quickly by a member of staff to contact their email so they could help. I did this and today spoke with Dr's in ward 9 to get some answers and air our views as a family. The Dr could not have been more helpful and was very compassionate towards my brother and I. Hopefully when we visit tomorrow we will see some of the things we discussed in operation. Well done WGH for the quick response.

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Response from Wansbeck Hospital

Dear Madam, Thank you so much for taking the time to provide this additional feedback - it means a great deal to us. I am delighted that your conversation with the doctor today helped, and that we were able to respond in a timely way. We know it's important. Take good care of yourself and all best wishes to you as a family. Annie

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