"Outstanding Service from your Staff!"

I attended dermatology outpatients with the consultant and her ST6 doctor - from start to finish the service was outstanding. I am an NHS consultant and was very impressed with the speed at which I was checked in and sent through to the waiting area - I waited less than 2 minutes to be seen by the doctor who was an excellent clinician. I felt that I was listened to and that there was not the usual conveyor belt of patients being rushed through a clinic that I have seen at other hospitals. The ST6 doctor then discussed the case with the consultant who also came to see me. Nothing was too much trouble for your staff - what a great experience!

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Responses

Response from Queen Elizabeth Hospital Birmingham

Dear Imran, Thank you for taking the time to provide feedback on your experience of the Dermatology service at the Queen Elizabeth Hospital Birmingham. We are delighted that you had such a positive experience. Your comments have been passed onto the senior hospital clinicians and managers responsible for this area. They will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients, especially from a fellow NHS colleague! It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Answer the Friends and Family Test question; you can do this as part of one of the larger surveys, alternatively you can answer it whilst in the Outpatient or Emergency Department – there are posters explaining the different ways that you can do this. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2