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excellent care

Story from nhs.uk

"excellent care"

About: Burnley General Hospital

I went into this hospital on January 16th for a Hysterectomy,on arrival I was a little nervous about having the op.I Was reassured and put at ease from the start.In total I was on the Gynaecology ward for 5 days following my operation, for the whole time I was there I was looked after so well, every single nurse or Doctor that looked after me did so to the highest level, all the staff were lovely and made you feel welcome from the cleaners to the HCA to the nurses.They all did so much more than I would of expected and i wouldn't of got better care if I would of gone private!massive thanks to everyone.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 12/02/2015 at 14:28
Published on nhs.uk on 13/02/2015 at 00:00

Dear Emma Many thanks for your feedback on your experience of our Gynae service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. Your comments about all staff being welcoming and caring is lovely to hear. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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