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Care Opinion

Let down by lack of empathy

Posted By Lager

"Let down by lack of empathy"

About: Lincoln DART

(as the patient),

Let down by a lack of empathy and a lack of effective communication.

More about:
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Responses

Response from Marion Christopher, Patient Experience Coordinator, PALS & Complaints, Lincolnshire Partnership NHS Foundation Trust 9 years ago
Marion Christopher
Patient Experience Coordinator, PALS & Complaints,
Lincolnshire Partnership NHS Foundation Trust

Oversee Patient Opinion website, Collate patient & carer feedback/experiences to inform the Trust's Patient Experience Feedback Programme.

Submitted on 16/02/2015 at 16:18
Published on Care Opinion at 16:54

Thank you for your email. I am sorry that you felt this way and if you would like to discuss your concerns about empathy towards yourself and the lack of communication with the DART service they would be happy to discuss this further with you.

Please contact the PALS service on 01529 222265 or email PALS@lpft.nhs.uk and will look into your concerns.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Lager (the patient)

Interesting that the response is not actually from DART. Thank you however - I am looking to talking to someone about this matter. Might need it to be impartial though.

Response from Lincolnshire Partnership NHS Foundation Trust 9 years ago
Lincolnshire Partnership NHS Foundation Trust

Submitted on 25/02/2015 at 13:10
Published on Care Opinion at 14:01

The service would like to apologise to you for the experience that you have raised. In order to help resolve the issue you can either contact the team coordinator direct, the service manager, or you can access independent support via PALS, we look forward to hearing from you.

Ella Bristow, Acting Head of Service. DART Service.

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