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No reply from a complaint 4 weeks ago

Story from nhs.uk

"No reply from a complaint 4 weeks ago"

About: University Hospital Aintree

I attended the Ferndale unit with my father in December 2014. After an extremely upsetting appointment with a consultant. we left very upset and angry the way we were treated. I have since sent an e.mail of complaint to the manager of Ferndale unit also aintree trust and the PALS none of them have responded to my complaint which just about sums the situation up. Disgusting. I am now taking this complaint higher so it is addressed accordingly.

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Responses

Response from University Hospital Aintree 9 years ago
University Hospital Aintree

Submitted on 11/02/2015 at 17:44
Published on nhs.uk on 12/02/2015 at 00:00

We're sorry to hear that you were unhappy with how your father was treated at the Ferndale Unit. The unit is run by Mersey Care, rather than Aintree University Hospital NHS FT, so please contact Mersey Care in relation to your wish to escalate this - you'll find their contact info at http://www.merseycare.nhs.uk/Contact_Us/default.aspx

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