"Left waiting for 7 1/2 hours in A&E"

About: Warrington Hospital

I was sent to Warrington A&E department as a medical emergency by my GP after visiting due to a pain that had developed. I arrived at the hospital and was quickly seen by a triage nurse who was more than helpful, I was told it shouldn't be long to be seen by specialists. I waited patiently as others in the waiting room came and went, when the last few people who had been seen before me I decided I had best ask the receptionist how much longer I would be waiting. I was met with the response "you are waiting to see a specialist team, it will take as long as it takes unfortunately. This was after waiting 4 hours. I then asked again after around 5 1/2 - 6 hours. Both times when I asked I was not asked my name and they did not check the computer to see if everything was still ok. After 7 1/2 hours I asked of some painkillers as the pain was becoming very uncomfortable it was at this point when they checked the computer to assign medication they found someone somewhere had marked me off as being seen too even though no one had come asking for me as I had not left the waiting room the entire time. Due to the receptionist not bothering to check the computer I was left waiting for 7 1/2 hours on what my GP had diagnosed to be a medical emergency. Shortly after this I was seen by a doctor but no scans took place as it was now to late, I cannot fault the medical staff at all they did their job fine, the receptionists on the other hand wasted a large amount of my time and left me in pain. I was then booked in as an out patient for a scan which I had a few weeks later at Halton Hospital to which I am still awaiting the results for...

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Responses

Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust

I am so sorry that you did not have a good experience of all parts of our A&E service, and have passed your comments on to the department so they can look in to this. If you would like to talk in more detail, this would be helpful to us - please let us know your contact details by emailing patient.experienceteam@whh.nhs.uk and we can be in touch.

Thank you

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