"staff review and training"

About: The James Cook University Hospital

recent re admission of my daughter suffering from cancer onto the trauma ward 37 in extreme pain. Waited 2 hrs for a doctor to attend with no pain relief as no one on the ward was authorised to give it. Excellent doctor came and authorised pain relief great, but had to wait another hour for another doctor to arrive because no one on the ward was qualified to put the canular in to administer the drug. Surely on a trauma ward there should be someone on duty at all times who is capable of carrying out this procedure. This is not the first time that this has happened, on various wards throughout the hospital we have had to wait for this procedure due to staff not being qualified. Ward 14 does not appear to have this problem as the staff there all seem to be capable.

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Responses

Response from The James Cook University Hospital

Good morning Thank you for your comments regarding your daughter and the treatment received from The James Cook University Hospital. I apologise that due to technical issues, there has been a delay in responding to you. I should be grateful if you would contact me at your earliest convenience on 01642 854500, to discuss your concerns further and the options available to take them forward. Yours sincerely Miss Barbara Bellamy Patient Relations Secretary