"Opening Hours"

About: Altrincham General Hospital

Looked on website and drove to Altringham. Website clearly says open till 8pm but doesn't add that no entry after 730pm which I only found out upon arrival at 735pm. Stating that a service is "open" while the doors are locked is clearly misleading and caused me to waste over an hour in travel time. The security guard mentioned that "this happens all the time".

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that you experienced difficulties in obtaining up to date information on the internet of the opening times of the services at Altrincham Hospital. It is important to us that comments are heard and seen as an opportunity provided to the Trust to make changes and improvements wherever possible.

The website has now been updated and contains all service information including opening times, contact and travel details. We are very sorry that these details were not in place at the time of your attendance at the hospital and led to you experiencing a frustrating journey. The link to the “plan your visit” section of the Central Manchester Foundation Trust Website can be found at: http://www.cmft.nhs.uk/information-for-patients-visitors-and-carers/getting-to-hospital/altrincham-hospital

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust