"Childrens ward observation unit"

About: Doncaster Royal Infirmary / Paediatrics

(as a parent/guardian),

We visited this ward via a&e. Truly awful experience. Waiting 9 hours all in all. Nothing offered to eat or drink (2 children with me). Medication not ready, nor the next day. Staff sat round station talking, very rude. Will be following up via PALS.

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Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Thank you for your comments. So sorry to hear of your recent experiene in A & E. Please contact PALS so that we can investigate your concerns on Tel: 01302 553140.

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Response from Doncaster Royal Infirmary

Thank you for taking the time to leave some feedback, visitor comments help us to improve our services. We apologise that you were not satisfied with your care and hope that this issue is resolved through PALS.

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