" Poor communication during my time at gastroenterology UCH"
About: University College Hospital / Gastroenterology University College Hospital Gastroenterology NW1 2BU
Posted by Naval403 (as ),
I went up in the lift at the UCLH to the second floor where the gastroenterology department is. I could not find the endoscopy reception at the normal entrance. I got there after getting lost and I felt a bit cross. I waited for two hours with no information. Eventually I was taken to a room and given a gown with no sleeves (they were all torn).
There was panic when it was realised that the doctors were ready but I had not been registered. I was rushed through this and was eventually seen at 5.30pm.
There was a lack of appreciation that I had not eaten since noon the previous day and no drink since 10.00am. I would have liked some communication.
At least the doctors and nursing staff were great during the procedure.